INOVIO Complaint Management

  • perfect solution for complaint procedures
  • Automatic workflow for guiding employees through procedures
  • System that prevents omissions and errors
  • Manager reports and analytics

Take a closer look at how this module works

We will show it to you in practice online, or in a personal meeting

Screenshots

Screenshots

Doklady budou online. Konec papírování.

Zapomeňte na tisk PDF a kopírování papírových faktur. S INOVIO Elektronické schvalování faktur zůstanou elektronické faktury elektronickými. Papírové faktury se naskenují a dál už pracujete jen s jejich elektronickými náhledy. Pak můžete vesele prohledávat, filtrovat a bleskurychle nacházet, co právě potřebujete.

Přehled kdekoliv. 100% bezpečný.

S fakturami můžete pracovat v kanceláři, doma nebo na cestách. K dokladům se přirozeně dostanou jen autorizovaní pracovníci. INOVIO Elektronické schvalování faktur umožňuje přidělovat libovolná oprávnění a nastavovat optimální workflow.

Rychlé a bezchybné schvalování.

NOVIO Elektronické schvalování faktur se samo učí, kdo má schvalovat jaký doklad. Doručí ho všem, kdo se k němu mají vyjádřit. Rozlišuje oprávnění také podle výše schvalovaných částek. Když fakturu neschválíte, jednoduše připište proč. Aplikace to šetrně sdělí kolegům, případně i dodavateli.

Velcí, nebo malí – úřadujte chytře!

Evidovat, rozúčtovat, schválit, pohlídat – rozjeďte svou administrativu na nejvyšší obrátky! INOVIO Elektronické schvalování faktur je propojeno s mnoha oblíbenými ekonomickými programy. Řekněte nám, který používáte, a my je spolehlivě propojíme. Nebudete přepisovat doklady z jednoho softwaru do druhého. INOVIO Elektronické schvalování faktur to udělá za vás, včetně kontroly a rozúčtování.

Features and benefits

INOVIO Complaint management is a tool for an effective, digital management of complaints you have to deal with with suppliers or customers. Every new complaint procedure creates a new record, which collects all information and digitized documents to one place. The software will be installed by us on either our server or the server of your firm. There’s no need for the user to install anything, You can access our software with an internet browser from your office, home or from a work trip.

The end of paperwork and notes in your office

You will comfortably manage the complaint procedure in a clear environment of the company intranet. All information, documents and amendments will be securely stored in the electronic case file, so you will not have to deal with their storage or retrieval.

Radically speed up access to information

You will immediately see the number of settled complaints, complaints in the process of being settled, or those in delay. You can quickly find the document and it’s status.. You will be the first to know about the resolution of complaints, immediately, and at any time.

Avoid errors and delays

INOVIO Complaint management doesn’t procrastinate nor forget. It follows the law and your company policies. The workflow of the complaint procedure is set up and the software monitors it, so there are no mistakes and omissions. Complaints officers, technicians and other responsible employees can immediately find out at which point in the process the complaint request is located, how much of it is done, and what must follow. Email notifications remind them when and what to do, just as they can notify the customer of how their complaint has been resolved.

Analyze cases and prevent complaints

The manager will gain access to a general overview of handled cases, their reasons, frequency, and the context of complaints with customers or suppliers, products, services or orders. You can monitor trends and suggest measures to prevent complaints. INOVIO Complaints management supports the introduction or maintenance of an ISO certificate.

You can start within a week

We will install and explain everything within a week from your order! Don’t be afraid of never-ending configuration, testing and looking for latent problems. INOVIO Complaint Management is a finished product, already verified by many successful installations. The speed of installation will be based around your preparedness alone.

What makes INOVIO Complaint Management different from other competitive products?

Digital document circulation, including approval procedures

Versioning, tasks, notes, and notifications for individual documents

No user installation required - 100% web application

Simple and affordable solution for middle to small businesses

Cost of a typical installation

The cost of installation differs based off of the size of your team, the number of modules installed and the amount of individual adjustments. This price includes the installation, training, and configuration of the product.

Take a closer look at how this module works

We will show it to you in practice online, or in a personal meeting

Any questions?

Call +420 608 173 (opening hours: Mon-Fri 9:00 – 17:00)
You can also send us your questions online.

Choose your licensing model

Compare licensing models:

INOVIO server
in your possession

INOVIO private cloud
– pay as a subscription service
Basic difference You acquire ownership of the product as intangible fixed assets. INOVIO DMS operates on your own server. You rent the product and pay monthly fees. INOVIO DMS operates on our server.
Economic parameters
Licensing payments The server license is included in the price of the product. You purchase licenses for individual user accounts on an ongoing basis corresponding to your needs. You can transfer inactive licenses to other people. All licenses are valid indefinitely. Both the server license as well as the licenses for individual users are included in your regular monthly payment. You can transfer inactive licenses to other people.
Support services (choose from available service programs) Pay monthly or annually Included in the regular monthly payment.
Expenditure type Depreciations Direct payment, 100% predictable cost
Technical parameters
Installation operates on your server, users do not install anything operates on our server, users do not install anything
Need your own server Yes No
Need your own IT specialists Recommended No
More technical parameters
Integration into your other information systems Yes Yes
Data security Under your control Guaranteed in a secure cloud
Access to INOVIO DMS from anywhere Yes (according to your settings) Yes
Support for your administrator Yes No need
Backup and archiving Up to you guaranteed
Remote intervention in the case of any problems Within two days In the matter of hours
Availability of INOVIO DMS Up to you > 99,8 %*

Interested in an online demonstration?

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