INOVIO Service desk
- Comprehensive customer service application
- Effective support of helpdesk employees thanks to workflow and knowledge databases
- Detailed history and reporting of service cases
- Interconnected with other modules (Complaint Management, etc.)
Take a closer look at how this module works
We will show it to you in practice online, or in a personal meeting.
Screenshots
Insert your email address and we’ll send you instructions on how to proceed.
Insert your email address and we’ll send you instructions on how to proceed.
Insert your email address and we’ll send you instructions on how to proceed.
Insert your email address and we’ll send you instructions on how to proceed.
Workflow diagram
Features and benefits
INOVIO Service desk is a simple and effective internet workflow system that will help you systematically resolve any demands that might be raised towards your helpdesk employees by your customers or other workers. The software will be installed by us on either our server or the server of your firm. There’s no need for the user to install anything, You can access our software with an internet browser from your office, home or from a work trip.
Users can place questions or demands by phone, filling up a form, or simply by email. Everything is swiftly filed and can be later looked up by both the service desk employees and the applicants in a single communication environment. The system of private and public comments combined with automatic logging of any incidents helps customer service employees prevent conflicts by giving them a perfect overview of individual cases.
Our advanced workflow system automatically communicates with both users and operators. It keeps an eye on appointments, sends notifications and doesn’t leave any space for postpones or improvisation. Everything according to company policies, priorities or contractual obligations. Faster customer service makes for happier customers.
Answering questions in real time is not always easy for helpdesk employees. INOVIO Service Desk enables the option to automatically create knowledge databases that can be swiftly browsed.
Flexible settings and customer service reporting enables a comprehensive manager control of the workload, performance, and results of individual employees or the service department as a whole. Acquire hard data for effective allocation of human resources or decision-making about allocated resources.
We will install and explain everything within a week from your order! Don’t be afraid of never-ending configuration, testing and looking for latent problems. INOVIO Service desk is a finished product, already verified by many successful installations. The speed of installation will be based around your preparedness alone.
What makes INOVIO different from other competitive products?
Choose your licensing model
| Compare licensing models: | INOVIO server in your possession |
INOVIO private cloud – pay as a subscription service |
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|---|---|---|---|---|---|---|---|---|---|---|---|
| Basic difference | You acquire ownership of the product as an asset INOVIO DMS operates on your own server. | You rent the product and pay monthly fees. INOVIO DMS operates on our server. | |||||||||
| Economic parameters | |||||||||||
| Licensing payments | The server license is included in the price of the product. You purchase licenses for individual user accounts on an ongoing basis corresponding to your needs. You can transfer inactive licenses to other people. All licenses are valid indefinitely. | Both the server license as well as the licenses for individual users are included in your regular monthly payment. You can transfer inactive licenses to other people. | |||||||||
| Support services (choose from available service programs) | Pay monthly or annually | Included in the regular monthly payment. | |||||||||
| Expenditure type | Depreciations | Direct payment, 100% predictable cost | |||||||||
| Technical parameters | |||||||||||
| Installation | operates on your server, users do not install anything | operates on our server, users do not install anything | |||||||||
| Need your own server | Yes | No | |||||||||
| Need your own IT specialists | Recommended | No | |||||||||
| Integration into your other information systems | Yes | Yes | |||||||||
| Data security | Under your control | Guaranteed in a secure cloud | |||||||||
| Access to INOVIO DMS from anywhere | Yes (according to your settings) | Yes | |||||||||
| Support for your administrator | Yes | No need | |||||||||
| Backup and archiving | Up to you | guaranteed | |||||||||
| Remote intervention in the case of any problems | Within two days | In the matter of hours | |||||||||
| Availability of INOVIO DMS | Up to you | > 99,8 %* | |||||||||
Interested in an online demonstration?
Insert your email address and we’ll send you instructions on how to proceed.
